COVID-19 information and Telehealth options

Vivid’s clinical psychologists are continuing to see clients for ‘face to face’ consults.

To ensure our practice is a safe space for clients and staff we have implemented in our practice to help reduce the risk of spread the following protocols that meet government guidelines:

  • Safe social distancing in the waiting room/s.  There are two waiting rooms inside, and outside sitting, another option is you can remain in your car and be contacted when your therapist is ready.  Also, your psychologists may be open to sit in a  park if you’d prefer.
  • We now have two reception desks.
  • Between clients we are wiping down surfaces regularly in the consult rooms, and all staff (admin and clinical psychology) are keeping up personal hygiene.
  • We are cleaning and disinfecting our practice multiple times a day.
  • All Vivid staff, including clinical psychologists, exhibiting any flu-like symptoms must remain at home, and seek medical attention.
  • We are displaying notices around the clinic on good hygiene practises, and reminding all staff to practice good hygiene.
  • We will continue to update best practice protocols as the situation evolves.

Your safety is a priority for us.

However, we also ask that you respect the safety of our team members, therefore, if you are experiencing flu like symptoms please contact us prior to your appointment as we can offer you a telehealth (video-conference/telephone) appointment.

When you contact our reception staff they can let you know what your clinical psychologist’s fees are for either a 30 min or 50 min telehealth consult under private, and alternatively can check if you meet the government criteria for a session under Medicare’s new telehealth COVID-19 items.

If you are wanting to reschedule, cancel or take up a telehealth session we would really appreciate the usual notice of at least 24 hours prior to your appointment time.

Telehealth/Financial Hardship

Medicare Telehealth

Currently Medicare’s new COVID-19 telehealth items are not available to all people with a mental health care plan we are hopeful this will be changed in the coming days.

Link for reliable up-to-date Medicare information:

Financial Hardship

Your mental well-being is always important, and in this current time of uncertainty you are more at risk, therefore, before cancelling appointments due to financial concerns, please let your treating psychologist know you are experiencing financial hardship and they maybe able to make alternative payment arrangements for you during this current COVID-19 situation.