OUR 2022 COVID 19 POLICIES AND PRACTICES

New and updated policies in preparation for ‘living with COVID.’

Western Australia has entered a new and unfamiliar stage of the COVID 19 pandemic, one in which we are ‘living with COVID’ in our local community.

Due to the demand on our mental health services, it is essential that we can continue to provide uninterrupted mental health support to as many people in our community as possible while we navigate this challenging time together.

To ensure that we can do this, we have developed, implemented, or will be implementing new policies and practices in our effort to manage and minimise the risks of COVID 19 transmission at our psychology practice.

Our new policies are underpinned by local and national directives and guidelines, as well as Safe Work Australia guidelines. They also incorporate industry-specific recommendations from the Australian Health Practitioner Regulation Agency (AHPRA)

However, these directives, guidelines and recommendations are likely to change, and we will update you when our policies change as a result.

We appreciate your understanding and support as we implement these new policies and practices in our efforts to keep you, our team, and our community as safe as we can.

We look forward to providing you with our continued support.

Sincerely

Kellie and Vanessa


OUR 2022 COVID 19 POLICY AND PRACTICES

The following is a summary of our new policies. It is important that you read the detailed descriptions of each policy to understand any changes that may affect you.

  • Everyone working on our premises has been fully vaccinated and will not attend the clinic if unwell for any reason.
  • Face-to-face counselling support will be available for all children regardless of vaccination status and all adults who are fully vaccinated, and able to provide a copy of their vaccination certificate.
  • Telehealth counselling support will continue to be available for everyone regardless of vaccination status.
  • If a COVID directive prevents you or your therapist from attending the practice, your face-to-face appointment will not be cancelled but will automatically be converted to a Telehealth appointment (phone or video appointment).
  • If a COVID directive prevents you or your therapist from attending the practice outside of 48 hours of your appointment time, you will not be charged if you decline our offer for your appointment to be converted to Telehealth. However, you may experience delays rebooking an appointment.
  • If a COVID directive prevents you or your therapist from attending the practice within 48 hours of your appointment time, our cancellation policy will apply if you decline an offer for your appointment to be converted to Telehealth.
  • Wherever possible secure online client forms will replace pen and paper data collection.
  • When the WA border opens, we will implement additional changes to the way our team and our clients attend our practice for face-to-face appointments.
  • Additional control measures will be implemented at our practice to improve ventilation and ensure the building is clean and sanitised, and as safe as possible for everyone at all times.
  • In the event of a possible or confirmed case attending our practice we will support public health officials with contact tracing and follow their advice.

VACCINATION STATUS & COUNSELLING SUPPORT

We will continue to support everyone in our community
We are committed to providing counselling support to every member of our community during this challenging time.

Face-to-face Counselling Support

  • Face-to-face counselling support will be available for unvaccinated children and adults who are fully vaccinated, and able to provide a copy of their vaccination certificate.
  • Vaccination certificates must be shown to Admin staff at your next appointment. Your status and dates will then be stored securely in your client file.
  • Please see the additional policies we will be implementing at our practice to minimise the risk of contracting Covid 19 when you attend our clinic for face-to-face counselling support.

Telehealth Counselling Support

  • Telehealth counselling support will continue to be available for children and adults regardless of vaccination status.
  • Telehealth appointments with your regular therapist can be booked without disclosing or providing proof of vaccination status.
  • To book a Telehealth appointment please call our friendly admin team on 9226 3401 or email us at admin@vividpsychology.com.au

COVID 19 Vaccine Exemptions

If you have a COVID 19 vaccine exemption, please contact us as soon as possible to discuss how we can continue to support you.

COVID 19 DIRECTIVES AND YOUR APPOINTMENT

Your face-to-face appointment will automatically be converted to Telehealth
To ensure the continuity of your own care, and to ensure that we can continue to support as many people in our community as possible the following policies and practices will be implemented.

As we begin to live with Covid in our community it is likely that from time to you or your therapist may be physically well but unable to attend a face-to-face appointment. Such as when:

  • You or your therapist have mild cough or cold symptoms.
  • You or your therapist have been identified as a close contact or have a member of your household undergoing COVID testing.
  • You or your therapist are awaiting a COVID test result.
  • You or your therapist have been directed to isolate or enter lockdown.

Your appointment will automatically be converted to Telehealth.

  • If you are physically well but cannot attend a face-to-face appointment your appointment will not be cancelled but will be automatically converted to a Telehealth appointment (phone or video appointment).
  • We will convert your appointment to a Telehealth appointment as soon as you let us know.
  • If your therapist is physically well but cannot attend a face-to-face appointment your appointment will not be cancelled but will be automatically converted to a Telehealth appointment (phone or video appointment).
  • If your therapist converts your appointment to a Telehealth appointment, we will contact you prior to let you know.

As we have an ever-increasing waitlist for our services it is essential that every available appointment can used to support a member of our community.

COVID 19 DIRECTIVES AND OUR CANCELLATION POLICY

Cancelling an appointment or declining Telehealth WITH 48+ HOURS notice

Our priority in 2022 will be to minimise the disruption to the support we provide to you and other members of our local community. As we begin to live with Covid, it is essential that we can continue to use every appointment we have available to support as many people as possible.

Therefore, the following policies and practices will apply when face-to-face appointments are not possible because you or your therapist cannot attend due to COVID directives.

Cancelling or declining Telehealth with MORE than 48 hours’ notice

If you are physically well but due to COVID directives:

  • You need to cancel a face-to-face appointment and decline the offer of Telehealth at least 48 hours prior to the appointment time, you will not be charged for the appointment.

If your therapist is physically well but due to COVID directives:

  • Your therapist needs to convert your face-to-face appointment to Telehealth at least 48 hours prior, and you decline the offer of Telehealth, you will not be charged for cancelling the appointment.

COVID 19 DIRECTIVES AND OUR CANCELLATION POLICY

Cancelling an appointment or declining Telehealth WITHOUT 48+ HOURS notice.

The following policies and practices will apply when face-to-face appointments are not possible because you or your therapist cannot attend due to COVID directives,

Cancelling or declining Telehealth with LESS than 48 hours’ notice

If you are physically well but due to COVID directives:

  • You need to cancel a face-to-face appointment at short notice, a late cancellation fee will apply (100% of the session fee).
  • You decline an offer for your appointment to be converted to Telehealth, a late cancellation fee will apply (100% of the session fee).

If your therapist is physically well but due to COVID directives:

  • Your therapist needs to convert your face-to-face appointment to Telehealth at short notice and you decline the offer of Telehealth, the late cancellation fee will apply (100% of the session fee).

Please note: If your therapist has told you that Telehealth will not be suitable for your treatment, you will not be charged for declining the offer of a Telehealth appointment.

If you have any questions or concerns, please speak with your therapist in your next session or our admin team to discuss our cancellation policy further.

OUR ADDITIONAL COVID 19 CONTROL MEASURES

What we are doing to minimise and manage risk?
We are committed to doing everything we can to keep our team and our community as safe as possible as we all begin to live with COVID in our community.

Please find following the additional measures that have or will be implemented to help minimise and manage the risk of COVID transmission at our practice when the WA border opens.

Our people

  • In line with national directives, every member of our clinical team and our administrative team, have been fully vaccinated and have provided a digital copy of their vaccination certificate.
  • In line with national directives, our cleaners and all trades people entering the building have been fully vaccinated and have, or will be requested prior to entering our premises, to provide us with a digital copy of their vaccination certificate.
  • Everyone on our team has committed to work from home if they experience any cough or cold symptoms, however mild.
  • When mandated (or preferred) everyone on our team will always wear face masks inside the building.

Our premises

  • As much as possible the front door will remain open to improve ventilation and reduce the use of the door handle.
  • As much as possible all windows in the building will be left open to improve ventilation.
  • A Perspex physical barrier will be installed at the reception desk.

Our cleaning practices