Privacy Policy

At Vivid Psychology, we are committed to protecting your privacy and handling your personal information with care and respect. This Privacy Policy explains how we collect, use, store and protect information collected through our website and the services we provide.

This policy applies to our website and any products or services offered by Vivid Psychology.

Personal Information We Collect

We may collect personal information from you in a number of ways, including when you:

• Visit our website
• Complete an online enquiry or contact form
• Book an appointment
• Subscribe to receive updates or newsletters
• Communicate with us via our website or email

Depending on the purpose of your interaction with us, we may collect information such as your name, email address, postal address, phone number and payment details.

You are welcome to browse our website without providing personal information. However, choosing not to provide certain information may limit our ability to provide some services or respond to your enquiries.

Non-Personal Information

When you visit our website, we may automatically collect non-personal information such as:

• Your browser type
• Device type
• Operating system
• Internet service provider
• General information about how you interact with our website

This information helps us understand how our website is used and how we can improve it.

Cookies

Our website may use cookies to enhance your browsing experience. Cookies are small files stored on your device that help improve website functionality and user experience.

You can choose to disable cookies through your web browser settings. Please note that doing so may affect the functionality of some parts of our website.

How We Use Your Information

We collect and use personal information to:

• Respond to your enquiries and provide customer support
• Arrange and manage appointments and services
• Improve our website and the services we offer
• Better understand how visitors use our website
• Send information you have requested or agreed to receive
• Communicate important updates relating to our services

If you subscribe to our mailing list, you may receive occasional updates, news or information about our services. You can unsubscribe at any time using the link provided in our emails or by contacting us directly.

How We Protect Your Information

We take reasonable steps to protect your personal information from unauthorised access, misuse, loss, alteration or disclosure.

Information transmitted through our website is protected using secure encryption (SSL), and we maintain appropriate security measures for the storage and handling of personal information.

Sharing Your Information

Vivid Psychology does not sell, trade or rent your personal information to others.

We may share information with trusted third-party service providers who assist us in operating our website or providing services on our behalf, where necessary and with appropriate safeguards in place.

We may also share de-identified or aggregated information that cannot reasonably identify you for the purposes of improving our services or understanding website usage.

Third-Party Websites

Our website may contain links to external websites for your convenience. These websites operate independently of Vivid Psychology and have their own privacy policies and practices.

We are not responsible for the content or privacy practices of any third-party websites and encourage you to review their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page, together with the date of the latest revision.

We encourage you to review this policy periodically to stay informed about how we protect your personal information.

Acceptance of This Policy

By using the Vivid Psychology website, you acknowledge that you have read and accepted this Privacy Policy.

If you do not agree with this policy, please discontinue use of our website. Your continued use of the website following any updates to this policy constitutes acceptance of those changes.