FAQs
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General Questions
What is the difference between a Clinical Psychologist and a Registered Psychologist?
All psychologists in Australia hold general registration with the Psychology Board of Australia, meeting high standards in education, training, supervised practice, ethical and professional standards, and ongoing professional development.
When you seek help from a psychologist, you might see a psychologist with general registration, or one who also has a specific ‘area of practice endorsement’ (such as clinical psychology, health psychology or sport and exercise psychology). A psychologist with an area of practice endorsement usually has additional university qualifications and supervised training in that specific area.
Whichever type of psychologist, you should expect the same quality of care, ethical behaviour and standards of practice.
Psychologists with general registration have a minimum of six years of university training and supervised experience, and build on that every year with ongoing education to keep their skills and knowledge up to date. They are often experts with supplementary skills, experience and training in other areas applying their skills in psychology within a broad range of professional settings.
Psychologists with general registration can work in any number of settings and assess, diagnose and treat a wide range of clients and areas of concern. They use evidence-based psychological approaches customised to suit each individual, setting, issue or challenge. They are often called upon to conduct psychological assessments and write reports for individuals, education and forensic settings, health and government departments. Where appropriate, Medicare rebates are available via mental health plan referrals.
Psychologists with general registration apply their skills, knowledge and experience in psychology across a range of areas including:
– Mental health and well-being
– Education and training
– Population health
– Drug and alcohol
– Justice and corrections
– Public policy
– Corporate and commercial
– Marketing and communication
– Emerging technology and design
Do you offer after-hours or weekend appointments?
We offer flexible appointment times, including early mornings and evenings, to accommodate busy schedules. Availability may vary by clinician.
Can I request a specific psychologist?
Yes, if you have a preference for a particular psychologist, we will do our best to accommodate your request based on availability and clinical suitability.
Therapy & Treatment
What happens in the first session?
Your first session is about getting to know you. Your psychologist will discuss your concerns, goals, and background to tailor the best treatment approach for you.
What if I don’t feel comfortable with my psychologist?
A strong therapeutic relationship is important. If you feel your psychologist isn’t the right fit, we’re happy to match you with another clinician.
Can I bring a support person to my session?
Yes! You’re welcome to bring a trusted friend, partner, or family member if it makes you feel more comfortable.
How is therapy different from talking to a friend or family member?
While talking to loved ones is valuable, psychologists provide professional, evidence-based support, offering strategies tailored to your needs in a confidential and unbiased environment.
Appointments & Bookings
How do I book an appointment?
You can book an appointment by calling us on 08 9226 3401, alternatively send an email to admin@vividpsychology.com.au or fill in our online contact form, or using our online booking system.
Do I need a referral to see a psychologist?
No, a referral is not required for private sessions. However, if you wish to claim a Medicare rebate, you will need a Mental Health Care Plan (MHCP) from your GP.
How long is a typical session?
Standard psychology sessions are 50 minutes.
Can I book tele-health appointments?
Yes! We offer tele-health (video and phone) sessions for clients across Australia.
Fees & Rebates
How much do sessions cost?
Our fees vary depending on the clinician and type of session. Please contact us for current rates.
Can I claim a Medicare rebate for psychology sessions?
Yes, if you have a Mental Health Care Plan (MHCP) from your GP, you may be eligible for Medicare rebates on up to 10 sessions per calendar year.
Do you accept private health insurance?
Yes! Many private health funds offer rebates for psychology services. Contact your insurer to check your eligibility.
What if I need to cancel my appointment?
We require at least 24–48 hours’ notice for cancellations to avoid a cancellation fee.
Accessibility & Inclusivity
Do you offer support for neurodivergent clients (ADHD, Autism, etc.)?
Yes! We are a neuro-affirming practice, and our psychologists are trained in supporting neuro-divergent clients with tailored strategies and a strengths-based approach.
Is your practice LGBTQIA+ friendly?
Absolutely. We provide a safe, inclusive, and affirming space for clients of all genders, identities, and backgrounds.
Is your clinic wheelchair accessible?
Yes, our practice is fully wheelchair and disability accessible. If you have specific accessibility needs, please let us know in advance so we can accommodate you.
Privacy & Confidentiality
Is everything I say in therapy confidential?
Yes, psychologists are legally and ethically bound by confidentiality. However, confidentiality may be broken if:
– There is a risk of harm to yourself or others
– There is a legal obligation (e.g. subpoena or mandatory reporting of abuse)
Do you keep session notes?
Yes, psychologists keep secure clinical notes, which are confidential and used to track progress. You can request access to your records under certain conditions.
Can my employer, partner, or family access my records?
No, your sessions are completely private unless you provide written consent to share information with someone else (e.g. a GP or specialist).