Telehealth services perth
Accessible, flexible, and confidential psychological support – wherever you are
At Vivid Psychology, we offer high-quality psychological services via Telehealth using the secure Healthdirect Video Call platform. This allows you to access support from the comfort of your home or another private space, making therapy more accessible whether you’re in a rural or remote area, working remotely, or simply prefer the convenience of online sessions. Telehealth can also be used alongside a Mental Health Treatment Plan or Eating Disorder Treatment and Management Plan, allowing eligible clients to access Medicare rebates.
Is Telehealth Right for You?
Flexible online therapy
Our online therapy sessions follow the same structure as in-person appointments and are typically 50 minutes in duration.
During your session, your psychologist will take time to understand your experiences and what has brought you to seek support. Before your appointment, we’ll send through simple forms to complete, helping to guide the initial discussion.
When it’s time for your session, you’ll receive an email with a secure link to join your virtual appointment — just click to connect.
- Telehealth may be a helpful option if you:
- Live in a regional or remote area
- Work FIFO or have a non-traditional schedule
- Are a parent or carer needing more flexible appointments
- Feel more at ease in your own environment
- Experience anxiety, health, or mobility issues that make travel difficult
- Are neurodivergent and prefer minimal sensory or face-to-face interaction
- Our goal is to bring mental health care to you — wherever you are.
Why We Use Healthdirect Video Call
Secure, flexible online psychological support
We use Healthdirect Video Call, a secure platform supported by the Australian Government Department of Health and used widely across medical services in Australia. It is designed to keep your sessions private, simple, and easy to access.
- Healthdirect offers:
- End-to-end encryption
- No downloads required
- Australian privacy and data protection compliance
- Secure, simple access from phone, tablet or computer
Frequently Asked Questions
What to expect from telehealth
Do I need any special software?
No. We use Healthdirect Video Call, a secure, browser-based system — no downloads required.
Is Telehealth as effective as face-to-face?
Yes. For many people and presentations, Telehealth is just as effective and sometimes even more accessible.
What if my internet drops out?
We’ll have a backup plan — including the option to switch to a phone call.
Will I see the same psychologist each time?
Yes, unless you request a change, your appointments will remain with the same clinician.
How do I pay and get my rebate?
You’ll receive a secure payment link through our practice software. After payment, we lodge your Medicare rebate for you, and it goes directly into your nominated Medicare account.