Frequently Asked Questions
Looking For Answers?
General Questions
What is the difference between a Clinical Psychologist and a Registered Psychologist?
All psychologists in Australia are registered with the Psychology Board of Australia and meet strict standards for education, training, ethical practice, and ongoing professional development.
Some psychologists also hold an area of practice endorsement (such as clinical psychology), which reflects additional specialised training and experience. Regardless of registration type, you can expect the same high standard of ethical, evidence-based care.
Psychologists with general registration complete at least six years of university study and supervised practice, and continue ongoing learning throughout their careers. They work across a wide range of settings, providing assessment, diagnosis, and treatment using evidence-based approaches tailored to each person’s needs.
Do you offer after-hours or weekend appointments?
We offer flexible appointment times, including early mornings and evenings, to accommodate busy schedules. Availability may vary by clinician.
Can I request a specific psychologist?
Therapy & Treatment
What happens in the first session?
Your first session is about getting to know you. Your psychologist will discuss your concerns, goals, and background to tailor the best treatment approach for you.
What if I don’t feel comfortable with my psychologist?
Can I bring a support person to my session?
Yes! You’re welcome to bring a trusted friend, partner, or family member if it makes you feel more comfortable.
How is therapy different from talking to a friend or family member?
While talking to loved ones is valuable, psychologists provide professional, evidence-based support, offering strategies tailored to your needs in a confidential and unbiased environment.
Appointments & Bookings
How do I book an appointment?
You can book an appointment by calling us on 08 9226 3401, alternatively send an email to admin@vividpsychology.com.au or fill in our online contact form, or using our online booking system.
Do I need a referral to see a psychologist?
No, a referral is not required for private sessions. However, if you wish to claim a Medicare rebate, you will need a Mental Health Care Plan (MHCP) from your GP.
How long is a typical session?
Standard psychology sessions are 50 minutes.
Can I book tele-health appointments?
Yes! We offer tele-health (video and phone) sessions for clients across Australia.
Fees & Rebates
How much do sessions cost?
Our fees vary depending on the clinician and type of session. Please contact us for current rates.
Can I claim a Medicare rebate for psychology sessions?
Yes, if you have a Mental Health Care Plan (MHCP) from your GP, you may be eligible for Medicare rebates on up to 10 sessions per calendar year.
Do you accept private health insurance?
Yes! Many private health funds offer rebates for psychology services. Contact your insurer to check your eligibility.
What if I need to cancel my appointment?
We require at least 24–48 hours’ notice for cancellations to avoid a cancellation fee.
Accessibility & Inclusivity
Do you offer support for neurodivergent clients (ADHD, Autism, etc.)?
Yes! We are a neuro-affirming practice, and our psychologists are trained in supporting neuro-divergent clients with tailored strategies and a strengths-based approach.
Is your practice LGBTQIA+ friendly?
Absolutely. We provide a safe, inclusive, and affirming space for clients of all genders, identities, and backgrounds.
Is your clinic wheelchair accessible?
Yes, our practice is fully wheelchair and disability accessible. If you have specific accessibility needs, please let us know in advance so we can accommodate you.
Privacy & Confidentiality
Is everything I say in therapy confidential?
Yes, psychologists are legally and ethically bound by confidentiality. However, confidentiality may be broken if:
- There is a risk of harm to yourself or others
- There is a legal obligation (e.g. subpoena or mandatory reporting of abuse)
Do you keep session notes?
Yes, psychologists keep secure clinical notes, which are confidential and used to track progress. You can request access to your records under certain conditions.
Can my employer, partner, or family access my records?
No, your sessions are completely private unless you provide written consent to share information with someone else (e.g. a GP or specialist).